Frequently asked questions
Here you can find answers to the most common enquiries we receive.
My order has shipped but has not arrived, where is it?
It is our experience that most packages arrive at their destination within the times stated in the information below. If your order has not arrived and has been shipped using Standard Mail please don’t hesitate to contact us and we will see what can be done.
By Standard Mail within the UK
We can usually expect items sent by Standard Mail within the UK to arrive within two to five days from shipment. However, if after 14 days from the shipping date the parcel has not arrived, please Contact us with confirmation of your shipping address.
If the details provided are all correct, we will be able to take action on your behalf. In order to rectify the non-delivery of your goods, we will take the following action:
In order to get the missing items to you, a replacement order will be created, and a new order number will be generated. As this order has been manually placed on our system, you will not be able to track its progress via your account on the LandsmansBooks website. However, if you wish for an update at any point, feel free to Contact us and we will be glad to inform you of any updates.
UK First Class Delivery
This will be dispatched, for all UK orders, via standard 1st class UK mail. We would advise that packages sent by this method are usually received within one to two working days from despatch. However, if after 14 days from the shipping date the parcel has not arrived, please Contact us with confirmation of your shipping address.
If the details provided are all correct, we will be able to take action on your behalf. In order to rectify the non-delivery of your goods, we will take the following action:
In order to get the missing items to you, a replacement order will be created, and a new order number will be generated. As this order has been manually placed on our system, you will not be able to track its progress via your account on the LandsmansBooks website. However, if you wish for an update at any point, feel free to Contact us and we will be glad to inform you of any updates.
By Standard Surface Mail
We expect surface mail deliveries to reach most destinations within 14 to 28 days. However, if after 28 days the parcel has not arrived, please Contact us with confirmation of your shipping address.
If the details provided are all correct, we can declare the item lost and issue a replacement order to you.
I have been informed that my item is out of stock, and on order with the suppliers. When can I expect to receive the item?
If an item is out of stock at the time you place your order, we will request the goods from our suppliers. Most items from major suppliers should be received at our warehouse within three to 10 days. We keep in close contact with our suppliers and place orders with most of them on a daily basis.
Special Orders
If your order status is 'Special Order' then you can rest assured that the utmost is being done to acquire your item, though delays may occur if the item is out of stock with the suppliers. We are unable to provide you with an exact date that the ordered item will reach us.
Overseas publications
Import titles that are not in stock at the time of your order must be ordered from overseas suppliers. These are usually received within 14 days, but waiting times may stretch to a few weeks.
Can I return my item for an exchange?
We are happy to exchange unwanted items that are returned to us within 21 days from dispatch. Please send the items to the address below and enclose a your despatch note, specifying with as much detail as possible, which items you require in exchange. However please note that you will be required to pay the postage for the new titles and postage must be paid to return unwanted items.
Landsmans Bookshop, Unit 4C Tomhead Estate, Ramsden Road, Rotherwas, Hereford, HR2 6NP
For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
You can also return items to Landsmans Bookshop (providing you bring your despatch note that accompanied your delivery).
How can I return an incorrect, faulty or damaged item?
Should you receive any items that you did not order, or that prove to be faulty, please call us on 01432 263 742 to arrange return.
You can also return items to Landsmans Bookshop (providing you bring your despatch note that accompanied your delivery).
How can I cancel my order?
To cancel an order we recommend that you contact us by telephone on 01432 263 742